Delivery & Shipping Policy
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Delivery & Shipping Policy

At Megatech Electronics, we aim to ensure fast, reliable, and transparent delivery for all our customers across Kenya. All orders are processed and dispatched with trusted courier partners to ensure your items arrive safely and on time.

1. Order Processing & Cut-Off Time

  • Orders placed before 3:00 PM (Monday – Saturday) are processed the same day.

  • Orders placed after 3:00 PM are processed the next business day.

  • Orders placed on Sundays or public holidays are processed on the next working day.

2. Handling Time

Handling time refers to how long we take to prepare your order before handing it over to the courier.

  • Handling Time: 0–1 business days
    (We dispatch most orders the same day.)

3. Delivery / Transit Time

Transit time is the period the courier takes to deliver your order after dispatch.

Nairobi Deliveries

  • Same day – 1 business day, depending on your exact location and the time the order was placed.

Major Towns (Mombasa, Kisumu, Nakuru, Eldoret, Thika, Meru, Nyeri, etc.)

  • 1–2 business days

Other Towns & Remote Areas

  • 2–3 business days

4. Estimated Total Delivery Time

Based on order cut-off, handling, and transit time:

All destinations in Kenya:

⏱ 1–4 business days

(Google automatically calculates and displays this estimate at checkout based on your location.)

5. Delivery Partners

We ship using trusted logistics companies for fast and secure nationwide delivery:

  • Fargo Courier

  • Speedaf Logistics

  • G4S Courier Services

The courier used depends on your location for the fastest delivery.

6. Shipping Days

We dispatch orders on:

  • Monday – Saturday

No dispatch or delivery on:

  • Sundays

  • Public holidays

7. Shipping Fees

Shipping charges depend on your delivery location and the courier used.
You will see the exact delivery fee during checkout or receive a confirmation via WhatsApp.

8. Order Tracking

Once your order has been shipped:

  • You will receive a tracking code or reference number via SMS or WhatsApp.

  • You can track your parcel directly with the courier.

9. Delivery Issues & Delays

We work hard to ensure timely delivery. However, delays may occur due to:

  • Weather conditions

  • Courier delays

  • Remote or hard-to-reach locations

  • High-season demand

  • Incorrect delivery details

If your order is delayed, our support team will assist you promptly.

10. Contact Us

For any questions about shipping or your order status, contact us:

📞 0722 290605
📧 info@megatechelectronics.co.ke
📍 Ambassador Hotel, Ground Floor Moi Ave, Nairobi

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